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Service Status Showing Neighbours Account

lipscomberise
Popular Poster
Message 3 of 3

Have been having issues with devices on and off.  Tried to do a Service Status Check ( myaccount>service status check>) and it brought up my neighbours telephone number and not mine! I could see all their devices and also my own laptop - I do not have the password to my neighbours router or account so no idea how this security breach can happen?

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hello,

 

Service Centre authenticates based off your broadband connection. Whilst I appreciate that you commented that you don't have your neighbours password what you've described would happen if you used a device to access service centre that was connected to someone else's wifi. Is this still happening? If so can you provide a screenshot on the reply to the PM I am sending you. Do you also see the same or different when logging into My Account and then accessing Service Centre.

 

Please do not post any personal information on the Community, send via private message only.

 

Thanks

 

 

 

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martswain
Philosopher
Message 2 of 3

If you have a landline, which number is read back when you dial 17070 ?

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