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Sonicwall NetExtender VPN performance

j4brz
First Timer
Message 13 of 13

Hi I’m having poor performance connecting to my office via Sonicwall NetExtender VPN. This used to work OK using Sonicwall global VPN but my company no longer uses this as they wanted to use a VPN with SSL.

Speed wise I am currently seeing 11ms ping, 36Mbps down, 8.5up at home. This was sufficient with the previous VPN.

I get bad latency meaning I can’t control my CAD model due to the delay between moving the mouse and something happening.

Other than this Forum how the heck do you get hold of support these days?

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12 REPLIES 12

Message 1 of 13

Hi j4brz

 

No problem, please let us know how you get on.

 

Thanks

 

Debbie

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Message 2 of 13
Thanks Debbie
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Message 3 of 13

Hi j4brz

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Message 4 of 13

Hi Debbie,

 

It’s worth trying assuming nothing can be done with the current setup.

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Message 5 of 13

Hi j4brz

 

Would you like me to send a different make and model of router for testing?

 

Thanks

 

Debbie

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murren wilson
First Timer
Message 6 of 13

how to claim free gift

 

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Message 7 of 13

Ethernet or Wifi is same result.

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Message 8 of 13

Hi j4brz

 

Thanks for your reply.

 

Is this happening over a wired connection too or are you only using wireless?

 

Debbie

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Message 9 of 13

Hi Debbie,

 

Yes this router was no problem with the previous VPN. It is working okay for normal use.

The new one uses SSL but works fine with my laptop on a different network (albeit a faster one). When connecting to my office CAD PC I struggle to manipulate the model due to the graphical latency. Sometimes the screen will freeze for a few seconds making it impossible to control the mouse.

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Message 10 of 13

Hi j4brz

 

Thanks for updating your Community Profile.

 

I've checked and your router should work ok with VPN.

 

Are you only experiencing an issue with the connection when using VPN?

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Message 11 of 13
Done
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Karl-TalkTalk
Support Team
Message 12 of 13

Hi

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

Karl. 

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