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UFO broadband regularly dropping out

Holl7088
Participant
Message 4 of 4

Hi, has there been a problem with the UFO broadband in York (Clifton moor) recently? Over the last few weeks my UFO broadband connection regularly drops out and I have to reset my router to bring it back online. It seems to be getting more frequent, today I had to reset it 3 times. Could there be an issue with my router or could there a fault with my connection?

 

Thank you in advance, I’ve never had an issue before my connection has been brilliant since I first moved over to UFO so hope this is a blip

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3 REPLIES 3

Michelle-TalkTalk
Support Team
Message 1 of 4

Morning,

 

I'm sorry to hear this. I'd recommend contacting our dedicated UFO Team directly and they will be able to look into this further for you.

 

 UFO Support Team 

 

Thanks

 

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Message 2 of 4
Thank you @Gliwmaeden2 I appreciate you commenting I have done what you suggested now 😊

Gliwmaeden2
Community Star
Message 3 of 4

For help from TT staff,  please complete your community forum profile details,  @Holl7088.

 

Gi via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 

 

This will help them identify your account. They should reply within a day or two. 

Gliwmaeden2, a fellow customer.
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