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Ultrafibreoptic - Harrogate

11alastair11
First Timer
Message 8 of 8

Hi,

 

Ultrafibreoptic (FTTP) was being rolled out in Harrogate by Talktalk and there was a load of infrastructure work done on my road to enable this. I can't now see how to sign up for UFO? Have Talktalk cut this service? The standard availability checker isn't coming up with anything except vanilla FTTC. 

 

If anyone can point me in the direction of someone who can help that would be great. 

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7 REPLIES 7

Message 1 of 8

Morning,

 

Have you tried Live Chatting the UFO Team? There is a Live Chat option at the very bottom of this Help Guide and I believe that they are available from 9am.

 

How UFO is installed

 

Thanks

 

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Message 2 of 8

Yeah, i'm afraid the person i spoke to wasn't very dynamic. If you think it is something they should be doing could you let me know and i'll try calling again. I shouldn't really have to do this though, surely any company should be keen to sign up a new customer...

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Message 3 of 8

Hello,

 

I'm sorry to hear that. Did they advise if they would look into this further for you? Unfortunately this is not something that we would be able to look into via the Community.

 

Thanks

 

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11alastair11
First Timer
Message 4 of 8

So I just talked to someone in UFO customer services who just used the online tool i'd used and said she didn't know why it's not available in my area. The infrastructure work on my road was completed around 10-11 months ago, so she agree'd it can't just be that it's not yet been uploaded on to the system. If anyone has any better information about when UFO might be orderable in Harrogate can they let me know, i'm loath to commit to a new contract and find myself locked into something suboptimal for 18 months.

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Gliwmaeden2
Community Star
Message 5 of 8

@11alastair11, I'll move this thread to the UFO board as forum staff for the other boards will simply send you to the UFO team anyway. 

 

You can also reach the specialist team through Chat.

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Gliwmaeden2, a fellow customer.
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11alastair11
First Timer
Message 6 of 8

Thanks - yep - that's just full of people posting about stuff other than UFO as they're confusing the Openreach FTTP with CityFibre FTTP which is only available in York/Harrogate/Knaresborough and only(currently) through Talktalk. I can repost my question there, but will it have more visability than it does here? I've checked and my question isn't answered  by any existing post. 

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martswain
Philosopher
Message 7 of 8

@11alastair11 , there is a dedicated UFO board here

 

https://community.talktalk.co.uk/t5/UFO/bd-p/ufo

 

 

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