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Upgrade to UFO

Echoman333
Chatterbox
Message 4 of 4

Hi, a couple of months ago I got a sales call about upgrading to UFO, I was offered it at £22. I declined at the time but now I would like to upgrade. I've tried the upgrade section in my account & also tried this shop link for UFO but it said the following;

 

"Sorry, our line check shows you aren't able to upgrade to the selected TalkTalk package."

 

I made a call to the call centre a couple of weeks back and they didn't know anything about me being offered it. And said the maximum was the 500 package.

 

I was reading about UFO and it said somewhere that getting the package is subject to acceptance. How do I go about getting accepted to upgrade, when I should have when I was offered it. 

 

Thank you

Kind Regards

Angelo Rinaldi
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3 REPLIES 3

Chris-TalkTalk
Support Team
Message 1 of 4

Hi Echoman333,

 

How are you getting on, did you get this sorted?

Chris

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martswain
Philosopher
Message 2 of 4

@Echoman333  UFO is NOT the same as Future Fibre !

 

UFO is only available in York and a few other selected areas.

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SocialTeamJo
Support Team
Message 3 of 4

Hi Echoman333,

 

Please contact our Future Fibre Team on 0800 049 1420 as they will take some details and advise what plans are available.

 

Thanks,

Jo

 

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