on 03-03-2021 05:14 PM
I have now been without service for 6 weeks.
Every time I call the support team, there is nothing to be said other than "We haven't heard anything from the support team"
6 weeks and nothing has changed. Now when I ring up I just get told "We will send a communication" or "I will call you back".
I never get called back.
I feel I have been very patient with this and I understand things are difficult with lockdown but 6 weeks without service? And no information on why my line is down or when it will be fixed?
Please help for the love of god.
on 05-03-2021 07:28 AM
I'm really sorry to hear this.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
on 04-03-2021 07:05 AM
Staff will need to identify your account from your landline phone number.
Don't post this on the open forum pages, @JonRob8208.
Go via your avatar/name; settings; Profile Wizard.
Staff reply Monday to Friday. It can take a few days to reach new threads. Please look out for their response.