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Increasingly frustrated

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11 REPLIES 11
Highlighted
Repeat Guest

I have withing the last fortnight experienced sub guaranteed broadband speeds.

I have been in touch with customer service agents and been through a few checks.

 

The issue starts at between 18:30 and 19:00 and ends just after midnight where my broadband speed (check using Talk Talk speed test) drops to between 2mb and 6mb download.

 

I have gone through all the normal checks and have now been asked to bypass the master FTTC socket (inbuilt filter) and connect directly to the test socket using a filter.

 

This has made no difference and the peak time issues are still occurring, I am happy with talk talk in general and really cant be arsed to move to a different supplier as I am aware the infrastructure is the same for all the suppliers albeit Talk Talk do have their own equipment in the exchange. I am quite technical and know the issue is external to the property but seems to be falling on deaf ears.

 

Rant over where do I go from here ? Can my issue be escalated to a technical operative as I have been through all the normal checks, resets bypassed master socket etc.

 

Thanks in advance for any assistance 

 

 

 

 

 

 

Highlighted
Community Star

@Nutty1, staff will be back on here during business hours Monday-Friday.

 

They will need to identify your account. Please complete your community forum profile details. 

 

Go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 

 

 

Gliwmaeden2
Highlighted
Repeat Guest

Ok thanks I have updated my personal details.

 

regards

 

Paul

Highlighted
Community Team - TT Staff

Hi Nutty1,

 

I'm sorry to hear this and I'll take a look now.

 

I've run a test on the line now which is clear. Please can you run a few more wired speed tests at different times of the day and also run a wired ping and trace route when the speeds are good and also when the speeds drops and post the results into the thread. We can then raise this over to our Network Team for further investigation.

 

Run a Ping or Traceroute

 

Thanks

 

 

Highlighted
Repeat Guest

See below speedtest and ping / tracert test, not happy 😞 

 

Nutty1_0-1593536961078.png

 

 

C:\Users\pauls>ping google.co.uk

 

Pinging forcesafesearch.google.com [216.239.38.120] with 32 bytes of data:

Reply from 216.239.38.120: bytes=32 time=14ms TTL=116

Reply from 216.239.38.120: bytes=32 time=13ms TTL=116

Reply from 216.239.38.120: bytes=32 time=13ms TTL=116

Reply from 216.239.38.120: bytes=32 time=14ms TTL=116

 

Ping statistics for 216.239.38.120:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 13ms, Maximum = 14ms, Average = 13ms

C:\Users\pauls>tracert google.co.uk

 

Tracing route to forcesafesearch.google.com [216.239.38.120]

over a maximum of 30 hops:

 

  1     2 ms     1 ms     1 ms  ttrouter [192.168.1.1]

  2    21 ms    16 ms    12 ms  ae51-ner001.mlk.as13285.net [78.144.1.25]

  3     *       14 ms    61 ms  ae51-scr102.thw.as13285.net [78.144.1.24]

  4    43 ms    12 ms   128 ms  74.125.51.110

  5     *       22 ms    14 ms  216.239.40.81

  6    15 ms    17 ms    14 ms  172.253.68.213

  7    15 ms    16 ms    15 ms  any-in-2678.1e100.net [216.239.38.120]

Trace complete. Trace complete.

 

 

Highlighted
Repeat Guest
Connection has just gone down at 19:25 !
Highlighted
Repeat Guest

2am back up to speed !

 

Nutty1_0-1593565420073.png

Pinging forcesafesearch.google.com [216.239.38.120] with 32 bytes of data:

Reply from 216.239.38.120: bytes=32 time=9ms TTL=118

Reply from 216.239.38.120: bytes=32 time=9ms TTL=118

Reply from 216.239.38.120: bytes=32 time=8ms TTL=118

Reply from 216.239.38.120: bytes=32 time=9ms TTL=118

 

Ping statistics for 216.239.38.120:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 8ms, Maximum = 9ms, Average = 8ms

Tracing route to forcesafesearch.google.com [216.239.38.120]

over a maximum of 30 hops:

 

  1     1 ms    <1 ms    <1 ms  ttrouter [192.168.1.1]

  2     7 ms     6 ms     7 ms  ae51-ner001.mlk.as13285.net [78.144.1.25]

  3    11 ms     9 ms    11 ms  ae51-scr102.thw.as13285.net [78.144.1.24]

  4     8 ms     7 ms     8 ms  74.125.51.108

  5     8 ms     8 ms     8 ms  216.239.40.81

  6     9 ms     9 ms     8 ms  172.253.68.213

  7     9 ms     9 ms     9 ms  any-in-2678.1e100.net [216.239.38.120]

Trace complete.

Highlighted
Repeat Guest
Just to add this evening has been the worst ever !
Highlighted
Repeat Guest

Test at 11:25

 

Nutty1_0-1593599119192.png

 

 

C:\Users\pauls>ping google.co.uk

 

Pinging forcesafesearch.google.com [216.239.38.120] with 32 bytes of data:

Reply from 216.239.38.120: bytes=32 time=13ms TTL=118

Reply from 216.239.38.120: bytes=32 time=14ms TTL=118

Reply from 216.239.38.120: bytes=32 time=12ms TTL=118

Reply from 216.239.38.120: bytes=32 time=12ms TTL=118

 

Ping statistics for 216.239.38.120:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 12ms, Maximum = 14ms, Average = 12ms

C:\Users\pauls>tracert google.co.uk

 

Tracing route to forcesafesearch.google.com [216.239.38.120]

over a maximum of 30 hops:

 

  1     4 ms     1 ms    <1 ms  ttrouter [192.168.1.1]

  2     7 ms     6 ms     6 ms  ae51-ner001.mlk.as13285.net [78.144.1.25]

  3     9 ms     9 ms     8 ms  ae51-scr102.thw.as13285.net [78.144.1.24]

  4    11 ms     8 ms     8 ms  74.125.51.108

  5    40 ms     9 ms    12 ms  216.239.40.81

  6     9 ms     9 ms     9 ms  172.253.68.213

  7    10 ms     9 ms     8 ms  any-in-2678.1e100.net [216.239.38.120]

 

Trace complete.

 

Highlighted
Repeat Guest

Dropping again see below, now logging date and times

1/7/2020 14:25

 

Nutty1_0-1593610170595.png

 

 

C:\Users\pauls>ping google.co.uk

Pinging forcesafesearch.google.com [216.239.38.120] with 32 bytes of data:

Reply from 216.239.38.120: bytes=32 time=62ms TTL=118

Reply from 216.239.38.120: bytes=32 time=13ms TTL=118

Reply from 216.239.38.120: bytes=32 time=17ms TTL=118

Reply from 216.239.38.120: bytes=32 time=17ms TTL=118

 

Ping statistics for 216.239.38.120:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 13ms, Maximum = 62ms, Average = 27ms

C:\Users\pauls>tracert google.co.uk

Tracing route to forcesafesearch.google.com [216.239.38.120]

over a maximum of 30 hops:

 

  1     4 ms     1 ms     1 ms  ttrouter [192.168.1.1]

  2    14 ms    12 ms    13 ms  ae51-ner001.mlk.as13285.net [78.144.1.25]

  3    16 ms    14 ms    15 ms  ae51-scr102.thw.as13285.net [78.144.1.24]

  4    13 ms    12 ms    12 ms  74.125.51.108

  5    60 ms    45 ms    38 ms  216.239.40.81

  6    17 ms    30 ms    53 ms  172.253.68.213

  7    20 ms    20 ms    20 ms  any-in-2678.1e100.net [216.239.38.120]

Trace complete.

 

Highlighted
Repeat Guest

Any update on the issue 

Have my results been passed to the network team ?

 

Highlighted
Repeat Guest

Any update please ?