Just had the installation team install UFO this morning, all went fine until they said their is a connection fault - they didnt go into detail but they just said "connection outside is broken" and that "Optilan" need to come out and fix it. They explained that it may take 2-3 days.
Both my wife and I work from home so we cant afford to not have internet so it really needs to be sorted this weekend. Did anyone else have the same issue? I would like TalkTalk to contact me to confirm when Optilan is going to come out and fix the issue please.
Contact them through Chat over the weekend on links from this page, @abbafoy:
Phone is available, just Saturday, then Monday to Friday: 03451 720046. Wait for preliminary messages to conclude.
Staff are not back on here before Monday.
If you need them to follow up, please complete your community forum profile details. Go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save.
@abbafoy yes could be as if u have somehow got 2 b/b connection on the same line it could be talktalk network can not connect as the line is still registered on sky
u should have been moved over to talktalk for phone and b/b can not see why that has not been seen at t/t teach side.
So, having my old line still active is not why its not working. After managing to speak to someone senior level, they've advised its due to permissions and that "my profile was not set up correcrly" and will now be passed to the network credentials team.
I've also had to cancel Sky myself even though when I signed up they advised that would cancel on my behalf.
Just shocking service so far!
They've advised it should be sorted by Sunday but engineer is still going to be coming out on Monday just in case....