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Mums account

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First Timer

Mum gets her bill posted out so has no email address Or we don’t know what email address was set up on this account so we can’t log in. We have been ringing talk talk as her contract up in May and no one had contacted her by post only her bill to tell her when she is out of her contract but the phone keeps being cut off due to Covid 19 Short staff. . She is vulnerable and afraid to use her phone in case she is being charged outside her contract. Can’t do anything without an email address but she doesn’t have one

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Community Star

@Marie Rogers, your mum's Broadband and line rental will revert to the full price as advertised in the pricing pages when she is out of contract,  so it is a good idea to renew the contract. 

 

Normal call charges will apply unless she has the Anytime calls boost applied. Check on previous bills to see if there were any boosts running on there and if they were running at a discount. 

 

You will need to try to negotiate a new contract for her by ringing as described below:

 

20200510_101831.jpg

Just say renewal rather than cancel,  of course. 

 

If you need further help, staff will need you to complete your community forum profile details.  Go via your avatar/name; settings; launch profile wizard; save any changes. 

 

Add your mother's details in Private Notes.  Go back to settings; from the drop down menu that starts with "email", choose Personal information. 

 

The Private Notes box is at the end of that area. 

 

Save changes. 

 

It can take a few days for staff to reach new threads. Please give them time to reply before posting further, to keep your thread moving forward in the queue. 

 

 

Gliwmaeden2
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Community Team - TT Staff

Hi Marie Rogers, the advice provided by Gliwmaeden2 is correct. Please let us know how you get on.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.