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Need help?

Really slow speeds on new service

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1 REPLY 1
anguspreston
First Timer

Hi

 

Got my UFO installed on Friday and was looking forward to getting close to the advertised speeds.

 

On the morning of installation ingot a speedtest of 300mb, but ever since then, no matter what device, wired or WiFi, and no matter what server I choose the download speed doesn't exceed 60mb.

 

Is this to be expected with a new service or is something wrong.

 

Wifi connection is over the 5G signal

Community Manager
Hey,

Sorry for the delayed reply, just checking in have you spoekn to our support team or do you still need some help with your speeds and again sorry for the delayed reply.
Thanks