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Respond to ping stopped working

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5 REPLIES 5
DR3WST3R
Popular Poster

hi, when i first got UFO installed respond to ping never worked, then for some reason it worked as finally got thinkbroadbands quality monitor working, on checking the monitor couple days ago as every time i wanted to play a game online i kept loosing connection so i wanted to see what the monitor was going to show me, but for some reason respond to ping is not working any more, here is a direct live link to my monitor, if any 1 knows how to get working again all help well appreciated

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0d4757d19fc1b6ceb57a26fc6d1be1a048d84abd
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DR3WST3R
Popular Poster

this is from 7th this month

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d7d746bcda0ce0f61f2e69b76558f09c279ef21e-07-04-2019
Community Team

Hi DR3WST3R,

 

I'm sorry for the delay. Is the connection still dropping? Does this affect wired and wireless?

 

Thanks

 

DR3WST3R
Popular Poster

hi, thanks for reply, my connection is ok now (wired) never got any issue via wireless as netflix was working fine, i had already changed Ethernet cable for a new 1 while i was loosing connection and still did with new cable. i keep checking my thinkbroadband monitor but still not responding to ping

DR3WST3R
Popular Poster
the graph on the 7th at 8pm and 11pm looks like nearly getting a connection, all the red is packet loss, or normally is, if this new link works properly it should show live graph
https://www.thinkbroadband.com/broadband/monitoring/quality/share/0d4757d19fc1b6ceb57a26fc6d1be1a048...
Community Team

Hi DR3WST3R,

 

Can you please contact the  UFO Support Team , they should be able to help

Thanks

Chris