SonicWall VPN Connects then drops after a few seconds.

[JW_York]

I am unable to connect to my work VPN, which uses SonciWall Netextender. It seems to connect initially, verifies my account and I can see some data going through, but the received packets seem to stop after a few bytes, and then I get a disconnected error. 

I don't think this is a router error (FAST 5364-3 T8) as I have bypassed it and connected directly to the wall box, which gives me the same result. I have tried it with a 4G hot-spot, and it works perfectly, so I am pretty sure the issue is either with the router in the wall box or further up the chain. 

I relay on this for working from home, so really need to get this sorted asap. 

[peteb99]

Have you got Homesafe enabled?,  if yes, have you tried turning it off in case it is blocking the VPN?

Instructions on how to turn it off are here :

https://community.talktalk.co.uk/t5/Articles/How-to-turn-off-homesafe/ta-p/2205184

[JW_York]

I do have it on typically, but I’ve tried it with it off, and it makes no difference. I’ve also ensured that the scam protection setting is also switched off.

[OCE_Michelle]

Hi JW_York,

I'm sorry for the delay. Is this a UFO connection? Have you contacted our UFO Team directly?

Thanks

[JW_York]

This is a UFO Connection. I have tried to contact the UFO Team directly, by email and by phone. No reply to email, and gave up after being on hold for 30+ minutes. 

[OCE_Michelle]

Hi JW_York,

I'm sorry to hear this. Have you tried our Live Chat below?

UFO Support Team 

Thanks

[JW_York]

I've just got through to the UFO support team now, and they are running with it. Thanks. 

[OCE_Michelle]

Hi JW_York,

Thanks for the update 🙂

Thanks