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Still no light..........

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10 REPLIES 10
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Popular Poster

Had UFO installed on Tuesday by three cheerful and helpful engineers. Sadly, when they got to connecting it all up, they said "the pole is connected wrong in the cab", which translates to something like "the cable going from the telephone pole in the street is plugged into the wrong port in the street cabinet". Alternatively it means I'm connected to the wrong telephone pole, but the other one is a long(er) way from the house. No worries, I was told, the network team will sort it out for you, should be up and running later. Well, it is Thursday afternoon now, and no luck. Is this the start of one of these long sagas of getting UFO up and running? 😱

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Community Team - TT Staff

Hi YoYoYo,

 

I'm sorry to hear this. I'd recommend contacting our dedicated UFO Team below and they will be able to check for an update on this for you.

 

  UFO Support Team 

 

Thanks

 

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Participant

Sounds familiar. My install was last Thursday and I'm still looking at a red flashing LOS light. I was told it would be sorted some time this week but the latest update is "there is still an investigation in place and has been raised with the engineers".

 

I really hope this is not indicative of how fast UFO faults are usually fixed, and I'm really glad I didn't give notice on my existing connection.

IT tech & all-round geek. Specialise in networking, IPv6, servers, Linux. Based in York.
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Popular Poster

I was very worried that this would happen, given all the stories I've read. But I have been with TalkTalk for a long time, and mostly without too much hassle. This transition is proving different....

What really gets me is that whoever you speak to, the engineers or the people on the other end of the phone, they all seem to think that telling you it will be fixed is somehow making it ok. The mindset is not to provide an excellent service, but to 'manage the process'.

 

I seem to remember that at one point TalkTalk/UFO advertised saying the engineer would stay on the premises until the connection worked. I'm kind of glad they don't! There was 3 of them, all very nice, but I wouldn't want them to stay with me for what is now 3 days, and looking to be (much) longer 😂

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Community Team - TT Staff

Hi YoYoYo,

 

Apologies for this.

 

Have our UFO support team provided any further updates?

 

Thanks

 

Debie

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Popular Poster

I was told by the support team that I would be contacted on Tuesday (yesterday). UFO is still not working, and no contact yesterday. I understand things will be very different under the current circumstances, so I guess we will just have to be patient. Does anyone know whether the network teams are still working?

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Community Team - TT Staff

Hi

 

Our network teams are still working, there will be times in the coming weeks when some will have to self isolate etc, but they are continuing to work through these difficult times.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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Popular Poster

A gave the UFO support team a call this morning, and apparently yesterday my case was escalated to the installation (?) team. The guy on the phone was friendly enough, and we agreed there was little we could do at the moment. He did offer me compensation for the fact that I was still paying a standard contract price for normal TalkTalk broadband. Still, it is frustrating experience. It should now be sorted by next Thursday. But of course these are not normal times. We'll see. I do hope that once it works, it will prove to be reliable.

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Community Team - TT Staff

Hi

 

I'm glad you were able to speak o our UFO teams, they will try to get you up and running and will follow through on the case for you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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Popular Poster

So yesterday the light on my UFO box suddenly stopped blinking! How exciting. I plugged the ethernet cable from the box into the router, and disconnected the telephone line from the router. And yes, it works! 👍

So my phone and laptop now have a download speed of about 55Mbps over wireless. The laptop plugged into the router with a cable gives me a whopping 615Mbps.

Not sure whether I can improve the wireless speed further, need to look into that. I have ordered a cable to run from my router to the room where I use my laptop most of the time, so I can have full speed to use remote desktops.

It took a little while, but now that it is here, it is great. My wife and I can now both use skype/hangout/zoom and download big files and have remote desktops running all at once. Here's hoping it will run without hiccups.

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Community Team - TT Staff

Hi YoYoYo,

 

Thanks for the update, glad to hear you're liking the service 🙂

Chris