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SG19T
Chatterbox

Hello

 

I had UFO in York installed on 7th January but I still have no line or broadband. There is no fix date for this, I am not being offered any braodband or phone in the meantime and also there is no offer of any compensation. Despite several phone calls and a formal complaint I am no closer to moving forwards on anything. Please can some progress be made on any of these fronts - to say we are still investigating, thanks for being patient and we are trying to solve the problem isn't a solution to anything!

 

Thanks

KeithFrench
Community Star

Hi @SG19T 

 

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Community Team

Hi SG19T,

 

I'm sorry to hear this. Please can you update your forum profile to include your name, home telephone number and an alternative contact number and we can arrange for someone from our UFO team to contact you. To do this go into "my settings" then "personal information" then add your details.

Please do not post any personal information on the forum.

 

Thanks

 

SG19T
Chatterbox

I have now done this. Thanks

Community Team

Hi SG19T,

 

Just to confirm, have you been provided with a landline or account number? Could you also add this to your Community Profile.

 

Thanks

 

SG19T
Chatterbox

Hello

 

I have no landline as my account is not activated and no number has been allocated. I cannot find a place to put my account number in the profile.

 

Thanks

Community Team

Hi SG19T,

 

Could you put the account number in the private notes section at the bottom


Thanks

Chris

SG19T
Chatterbox

Account info added in prviate notes.

Community Team

Hi SG19T,

 

Thanks. I've passed this over to our UFO Team now and have asked if they can look into this and give you a call.

 

Thanks

 

SG19T
Chatterbox

Thanks. But I still have not had a call....

Community Team

Hi SG19T,

 

I'm sorry for the delay. I've spoken to the UFO Team and they have advised that they will try and make contact with you today.

 

Thanks