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UFO Router kicking people off the network (Huawei HG635)

First Timer

I was just wondering if anyone is experience similar issues to me. I have had UFO broadband for a few years now. Ever since I upgraded my phone, every now and again my phone tells me I have the incorrect password for the network, despite this being the correct password, I enter the password and the problem goes away. This then happens again after a random amount of time, sometimes when I've left the house, sometimes when I can be in the middle of watching something on the phone. 

An engineer visited a few months ago for another issue with the fibre cable and mentioned that our router was very old and should really be upgraded. He didn't say how this could be arranged and so hopefully someone could offer a fix for this problem or know how to get a newer router.

I have a Huawei HG635 router which is on the latest firmware if this helps anyone.

Community Team - TT Staff

Hi Phill,


I'm sorry for the delay. I'd recommend contacting our dedicated UFO Team directly and they should be able to look into this further for you.


UFO Support Team