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UFO YORK - availability in house with UFO box already installed...

First Timer

Help please as I am a bit confused. We're moving into a property on 1st September and are looking at getting the UFO. We had a look around the property and found that it has a UFO white box already installed. 


When I go to the TT UFO website and input the postcode for the property, It will only offer me standard broadband package and not UFO??? Even though there's a shiny white UFO box already installed!!!


Come on TT, you've got a customer here wanting UFO and prepared to move over from Plusnet for this reason only...

Community Manager

Firstly im sorry for the very late reply, i'm just checking in to see if you got an answer or if you still need some help?