Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

UFO York - About the installation

Conversation Starter

Hi, from all the information I've seen, it seems to be serverely lacking in what the 'in home' installation entails?. What 'box' is installed, how big is it and I presume it needs to be powered. Does it sit near the master socket? Do you still need a master LJU? I presume you keep the super router and plug it in to the new box.So many questions! Are there any pictures of the box anywhere? Thanks

Conversation Starter

Ahh, seen answer to most of the above but just still wondering about the box dimensions and an image if available? Also does a UFO LJU replace the existing master?


Community Star

Hi Greadman 


Here's the UFO Port with a wired up telephone socket that'll give you an appreciation of the size of the wall mounted box.  The voice service is delivered via the UFO Port. Yes, it's mains powered and the unit on the right is the power and battery back-up pack to keep the 'phone working even if there's a power fail.


UFO Install.png

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Community Manager - TT Staff

Hey @Greadman 


Welcome to the community and thanks to @Gondola  for the pic and advice, Not much left for me to say really however I do have some additional images which may help, also check out our new UFO Support Hub which has just gone live, if you have any feedback about it we'd love to hear. 


External box getting installedExternal box getting installedexternal box, ready to goexternal box, ready to goInternal boxInternal box

I've also just tweaked the title of your post to help others searching for the same answers 🙂 

Stephen, Community Manager

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Team Player
Seen that BBU many times on the old huawei and eci openreach modems