Hi all, I'm coming to the end of my contract with BT and have been waiting for York UFO to come to my postcode for the last 18 months.
When I enter my postcode it says that its available, but when I go to place and order it says it cannot determine any details. Neither can the UFO reps on the phone.
Does this mean that my postcode or street doesn't have access to UFO or is the map wrong?
I'm on the fence here, and I've got 30 days to make a decision. I'd like to move to UFO but I don't really want to be stuck on a standard Talktalk connection if UFO is not available for another year or so... unless someone can convince me otherwise.
Advice is much appreciated. 🙂
I'm really sorry to hear this.
This order would need to be placed by the UFO Team. I would suggest contacting them again to see if they can look into this further.
Would you know if I can upgrade to UFO when it is available in my area for Free, if I take out a contract with Talktalk standard broadband in the meantime?
I've had the same issue. The map suggests it's available to order, but when trying to place the order it suggests it is still 'coming soon'.
I spoke to the UFO support team and they stated that the systems still show the network for my area being 'built'. One agent suggested I wait 48 hours (2 weeks later and it's still can't be ordered). The second agent couldn't confirm when it would become available.
It makes a big difference when working out when to cancel existing suppliers, or renegotiating existing terms.
To your question about being upgraded to UFO free of charge (if you've taken up the standard Fibre product) the website suggests this is the case. I can't comment on whether I trust this to actually happen, and would always take a screenshot of the webpage that states this before going ahead with the order.
I'm sorry that they couldn't give you a time frame, unfortunately we aren't able to offer you any more information, I can only suggest maybe contacting them again in a couple of weeks time