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UFO will not connect to Smart life app

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3 REPLIES 3
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First Timer

Hi We have just moved from Virgin to UFO, all good except I cannot connect my plugs/ lightbulbs through the Smart life app. It will only connect to 2G, I have logged into my WiFi and it is showing that we have both 5G and 2G. Can anyone give me any advice on why it will not connect and how to fix please? 

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Community Star

Hi @Rozzy I'm sure all router's are the same, basically, I would suggest you should split the ssid by renaming one (the one least used by your devices) xyz5  orabbc2.

 

This usually works

The community is very busy, what took minutes can take hours. Be patient, avoid multiple posts and stay healthy, please. 0345 172 0046 working Lo
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First Timer
Hi Divsec,
We tried this yesterday and have managed to get our outside camera working!
Thanks for helping!
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Community Star
Solution

Hi @Rozzy that is so pleasing, glad to help. Now a small favour, if you can mark one of the answer as best answer that will close out your post and save the oce team from fretting. 

The community is very busy, what took minutes can take hours. Be patient, avoid multiple posts and stay healthy, please. 0345 172 0046 working Lo