Why has my signal been down for 6 weeks and why can't you tell me what's going on?

[JonRob8208]

I have now been without service for 6 weeks.

Every time I call the support team, there is nothing to be said other than "We haven't heard anything from the support team"

6 weeks and nothing has changed. Now when I ring up I just get told "We will send a communication" or "I will call you back".

I never get called back.

I feel I have been very patient with this and I understand things are difficult with lockdown but 6 weeks without service? And no information on why my line is down or when it will be fixed?

Please help for the love of god.

[Gliwmaeden2]

Staff will need to identify your account from your landline phone number. 

Don't post this on the open forum pages, @JonRob8208.

Go via your avatar/name; settings; Profile Wizard. 

Staff reply Monday to Friday. It can take a few days to reach new threads. Please look out for their response. 

[OCE_Debbie]

Hi JonRob8208

I'm really sorry to hear this.

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

Thanks

Debbie