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You giveth, then taketh away

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3 REPLIES 3
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First Timer

So fibre nation dug all the streets around here during lockdown. Excited that last week the order page updated to accept orders for UFO. Applied, credit checked, got account number, new phone number, direct debit setup and installation date.

 

Then a call a few days later to say sorry your street isn't accepting orders yet. We've had to cancel your application.

 

So when is that likely to happen? 

 

The UFO team didn't have the answer nor knew why the order system was open. And the order system is still open to take orders even now. Obviously I'm not going down that route again. 

 

Do I wait a month and let you do a second credit check again. 3 months. 6 months? 

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Community Team - TT Staff

Hi darsuke,

 

Really sorry to hear about this and apologise for any inconvenience caused. 

 

Telecom infrastructure company, @FibreNationUK, will continue the full fibre roll out in York.  As well as this, they’ll manage and maintain the existing network including remedial works to grass verges and concrete drives. The FibreNation team will be happy to help with your query, call them on 0800 542 8073 from 8am – 8pm, daily. 

 

Thanks,

Jo

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First Timer

Have we misunderstood each other? 

 

I place the order through fibrenation and not talktalk? 

 

I'm not in or near York by the way. 

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Community Team - TT Staff

Hi darsuke,

 

Apologies for the confusion. Have sent you a PM requesting further information.

 

Thanks, 

Jo