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location of installation of home port

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5 REPLIES 5
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First Timer

Hi,

 

A few questions please:

 

Is it possible for the installation to be run up external walls to first floor level to install in a first floor room at the front of my house, rather than it having to be installed at ground floor level?

Do you need power and a phone port close to where the home port will be installed?

How much would locating the home port upstairs affect wifi performance downstairs?

 

thanks very much!

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Chatterbox

mines on the first floor and near 2 sockets.  i didn't have the phone socket installed as you can put the phone straight into the fibre to ethernet convertor.

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Community Star

Hi @rogdog1 welcome to the community your post has been flagged for assistance and you should hear during the day. A lot of hearsay in what follow. Openreach will only connect to nearest point, upstairs might be possible but probably at a price. WiFi downstairs will inevitably be deteriorated by router upstairs. A power socket near to the phone socket is invaluable but I don't think openreach take it into account.

 

Please take the above with a pinch of salt 😊

The community is very busy, what took minutes can take hours. Be patient, avoid multiple posts and stay healthy, please. 0345 172 0046 working Lo
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First Timer

thanks Darran. Did they take the cable from the telephone pole? 

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Chatterbox

no mine comes in under the drive. of the pole should be easier i guess?

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Community Team - TT Staff

Hi rogdog1,

 

I've included a Help Article below which contains more information on the installation process 🙂

 

How UFO is installed

 

Thanks