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WiFi Hub FAQs

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  If you've got Faster 150 Fibre, you'll need to set up your Wi-Fi Hub a little differently. Here's how to do it.   Step 1 - Set up your Wi-Fi Hub & Openreach modem Plug one end of the broadband cable into the DSL port, the top port or the left-hand port on the Openreach master socket. Plug the other end into the DSL port on the Openreach modem. Plug the modem’s power cable into the modem and wall socket and switch it on. Push the modem’s power button to switch it on. The power and DSL light on the modem will turn green. Now plug one end of the Ethernet cable into the LAN port on your modem. Plug the other end into the WAN port on the back of your Wi-Fi hub. Now plug the power cable into your Wi-Fi Hub and wall socket and switch it on. Push the power button on the back of your Wi-Fi Hub. The LED on the front will turn white when it’s on and connected.   ​    Step 2 - Rename your network names (SSIDs) Your Wi-Fi Hub automatically chooses a wireless frequency to broadcast on every time you connect to Wi-Fi: 2.4GHz - this frequency gives you standard speeds but a good range, so you'll get a good signal even when you're not close to your Wi-Fi Hub. 5GHz - this frequency gives you the best possible speeds but a shorter range, so you may lose signal when further away from your Wi-Fi Hub. You can choose which frequency to connect to by giving each one its own wireless network name (SSID). This way, you can connect different devices to different frequencies or always connect to the fastest frequency if you want. Here's how to do it: Open your browser and go to the router admin page. Login with your router username and password. You’ll find these on the sticker underneath the removable settings card on back of your Wi-Fi Hub. On the Dashboard page, click the   See Wi-Fi settings button. Now click Manage advanced settings. Click on the blue cog icon in the Wi-Fi 2.4GHz section. Type a new network name into the SSID text box. Click the Apply button. On the change confirmation box, click the Continue button. To change the SSID for 5GHz too, simply follow the steps above but click the   blue cog icon   in the   Wi-Fi 5GHz   section instead.   Having trouble connecting? If the light on the front of your Wi-Fi Hub stays amber for more than 5 minutes after you've set it up, then you'll need to reboot your Openreach modem. Simply turn it off at the mains and leave it off for 20 minutes.   When you're ready, switch it back on again and you should be able to connect. You'll know you've connected successfully when the light on the front of your Wi-Fi Hub turns white.  
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If you've got UFO, you'll need to set up your Wi-Fi Hub a little differently. Here's how to do it.   Step 1 - Set up your Wi-Fi Hub & UFO Home Port Plug the UFO Home Port power cable into the wall socket and switch it on. The power light and PON light on the UFO Home Port will turn green. Open the lower panel on the UFO Home Port. Plug one end of the Ethernet cable into the LAN port. Plug the other end into the WAN port on the back of your Wi-Fi hub. Now plug the power cable into your Wi-Fi Hub and wall socket and switch it on. Push the power button on the back of your Wi-Fi Hub. The LED on the front will turn white when it’s on and connected. ​   Step 2 - Rename your SSIDs Your Wi-Fi Hub automatically chooses a wireless frequency to broadcast on every time you connect to Wi-Fi: 2.4GHz - this frequency gives you standard speeds but a good range, so you'll get a good signal even when you're not close to your Wi-Fi Hub. 5GHz - this frequency gives you the best possible speeds but a shorter range, so you may lose signal when further away from your Wi-Fi Hub. You can choose which frequency to connect to by giving each one its own wireless network name (SSID). This way, you can connect different devices to different frequencies or always connect to the fastest frequency if you want. Here's how to do it. Open your browser and go to the router admin page. Login with your router username and password. You’ll find these on the sticker underneath the removable settings card on back of your Wi-Fi Hub. On the Dashboard page, click the   See Wi-Fi settings button. Now click Manage advanced settings. Click on the blue cog icon in the Wi-Fi 2.4GHz section. Type a new network name into the SSID text box. Click the Apply button. On the change confirmation box, click the Continue button. To change the SSID for 5GHz too, simply follow the steps above but click the blue cog icon in the Wi-Fi 5GHz section instead.
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