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WiFi Hub FAQs

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Your new Wi-Fi Hub is a breeze to get connected. Simply plug it in, switch it on and away you go. Before you get started, make sure you unplug your old router and any other broadband equipment.   Getting to know your Wi-Fi Hub Take a moment to familiarise yourself with your Wi-Fi Hub, this will help you to set it up:   1   WPS button 2     Broadband port 3     Wi-Fi settings card 4   Ethernet ports 5   WAN port 6   Reset button 7     Power button 8     Power port   Light guide The light on the front of your Wi-Fi Hub will change colour depending on the status of your connection.      Blinking amber – Your Wi-Fi Hub is starting up. Blinking amber and white – Your Wi-Fi Hub is connecting to the Internet. Solid white – You’re connected to the Internet. Solid amber – Your Wi-Fi Hub is verifying your connection. If you’ve got Fibre you should wait a few minutes. If you haven’t got Fibre, or the light stays solid amber for more than 15 minutes, please contact us. Watch our video   Getting set up So you can get set up correctly, which type of master socket do you have?   Here's how to get set up if you have a standard master socket: Plug the microfilter with the broadband cable attached into the master socket. Plug the other end of the broadband cable into the broadband port on your Wi-Fi Hub. Insert the power cable into the Wi-Fi Hub’s power port and plug it into the wall. Turn on the switch. Push the Wi-Fi Hub’s power button. The light on the front of the Wi-Fi Hub will come on.   Here's how to set up your Wi-Fi Hub with a pre-filtered master socket: Plug the broadband cable straight into the top or left-hand port on the master socket. Plug the other end of the broadband cable into the broadband port on your Wi-Fi Hub. Insert the power cable into the Wi-Fi Hub’s power port and plug into the wall. Turn on the switch. Push the Wi-Fi Hub’s power button. The light on the front of the Wi-Fi Hub will come on. ​ Using a wired connection To use a wired connection, simply plug the Ethernet cable into your device. Then plug the other end into any of the yellow Ethernet ports on the back of your Wi-Fi Hub. Connecting using WPS Wi-Fi Protected Setup (WPS) lets you easily connect network equipment like wireless printers to your router. Instead of manually typing in your Wi-Fi password, you simply press the WPS button on your Wi-Fi Hub to connect your device. Here’s how to do it:     Follow the instructions that came with your device about connecting using WPS. Press the WPS button on the back of your Wi-Fi Hub until the LED on the front of your Wi-Fi Hub starts flashing amber. When your device has connected to your Wi-Fi Hub, the LED will turn solid white. If the connection fails, the LED will flash amber again before returning to solid white. Wait until the LED turns solid white and then try to connect again. Got UFO or Faster 150 Fibre? Your setup will be a little different from the above. Here's how to set up your Wi-Fi Hub if you have UFO and how to get set up if you've got Faster 150 Fibre.
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Your Wi-Fi Hub has its own Wi-Fi network name and password. If you’d like to personalise them, here’s how.   It’s worth noting that any devices connected to your Wi-Fi will disconnect when you change your Wi-Fi network name or password. You’ll need to reconnect them all afterwards using your new details.       Change your Wi-Fi network name Open your browser and   and go to  192.168.1.1 (t his is the  router admin page) . Login with your router username and password. You’ll find these on the sticker underneath the removable settings card on back of your Wi-Fi Hub. On the Dashboard page, click the See Wi-Fi settings Then click Change network name. A new window will open. Type your new Wi-Fi network name into the text box. When you’re happy, click the Save Wi-Fi name button.   Change your Wi-Fi password Open your browser   and   and go to  192.168.1.1 (t his is the  router admin page) . Login with the router username and password on the back of your Wi-Fi Hub. Click the See Wi-Fi settings button on the Dashboard page. Now click Change Wi-Fi password. Type your new Wi-Fi password into the text box when the window pops up. Enter your new Wi-Fi password again to confirm your changes. Click the Save Wi-Fi password button to finish.
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Our Wi-Fi Hub is packed with the latest tech, so it should work perfectly. Still, there are lots of things that can slow your Wi-Fi down. Here's how to get the best connection from your Wi-Fi Hub.     Use your master socket Always plug your Wi-Fi Hub into your master socket. It's a white plastic box built into your wall, usually in your hallway or near your front door. It's bigger than any other phone socket in your house.   Do you need microfilters? If your master socket is a standard socket (with only one port on the front) then you’ll need to plug your Wi-Fi Hub in using a microfilter. You’ll also need to plug a microfilter into every other socket you’re using in your house. Leave your Wi-Fi Hub switched on Leave your Wi-Fi Hub switched on. We send important software updates to your Wi-Fi Hub all through the day and night. If it’s turned off, it won’t get them.   Location, location, location Ideally, your router should be upright and facing towards you when you’re using the Internet. Put it on a table or shelf – never on the floor or in a cupboard - and make sure it’s not blocked by any furniture. This way, your Wi-Fi Hub will give out a clear, uninterrupted signal. Reduce signal interference Electrical appliances like microwaves, cordless phones and even remote controlled toys can disrupt Wi-Fi signals, so it’s best to keep your Wi-Fi Hub away from them if you can.   Disconnect devices you aren't using Having lots of devices – computers, tablets and phones - connected at once uses up more of your bandwidth. If you disconnect them from Wi-Fi when you’re not using them, it should free up your connection. Keep everything up to date Get into the habit of regularly updating your devices’ software and apps. It will help keep everything running smoothly.
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Our Wi-Fi Hub is packed with the latest tech; so it should work perfectly. Still, there are lots of things that can slow your Wi-Fi down. Here are a few things you can do to get the best connection throughout your home.     Step 1 - Get closer to your Wi-Fi Hub When you’re browsing the web on your computer, phone or tablet, it’s best to be in the same room as your Wi-Fi Hub if you can. The further away you are, the further your Wi-Fi signal has to travel which can slow you down. If you find you have Wi-Fi weak spots in certain rooms, you should think about getting a Wi-Fi Extender Kit to boost your signal.     Step 2 - Be mindful of your bandwidth  If lots of people are online at the same time, or you’re using the Internet for heavy tasks like gaming, video streaming or file sharing, your connection will probably feel slower. Your devices can even use up bandwidth without you knowing, by doing software updates, running apps in the background and backing up your data to the cloud. If you feel like your Wi-Fi isn’t keeping up, try taking a few devices offline to free up your connection.     Step 3 - Choose your frequency Your Wi-Fi Hub automatically chooses a wireless frequency to broadcast on every time you connect to Wi-Fi: 2.4GHz - this frequency gives you standard speeds but a good range, so you'll get a good signal even when you're not close to your Wi-Fi Hub. 5GHz - this frequency gives you the best possible speeds but a shorter range, so you may lose signal when further away from your Wi-Fi Hub. You can choose which frequency to connect to by giving each one its own wireless network name (SSID). This way, you can connect different devices to different frequencies or always connect to the fastest frequency if you want. Here's how to do it: Open your browser   and   and go to  192.168.1.1 (t his is the  router admin page) . Login with your router username and password. You’ll find these on the sticker underneath the removable settings card on back of your Wi-Fi Hub. On the Dashboard page, click the   See Wi-Fi settings button. Now click Manage advanced settings. Click on the blue cog icon in the Wi-Fi 2.4GHz section. Type a new network name into the SSID text box. Click the Apply button. On the change confirmation box, click the Continue button. To change the SSID for 5GHz too, simply follow the steps above but click the   blue cog icon   in the   Wi-Fi 5GHz   section instead. Now when you connect your devices to Wi-Fi, you'll be able to differentiate between the 2.4Ghz and 5Ghz frequencies using their wireless network names.     Step 4 - Position your router properly Some common household objects can interfere with your Wi-Fi connection, so you should try to position your Wi-Fi Hub away from these if you can: Electrical appliances – they often transmit their own signals that can interfere with your Wi-Fi. Bluetooth devices – they operate on the same Wi-Fi frequency as your broadband, which can cause signal problems. Mirrors – they actually reflect Wi-Fi signals, stopping them from passing through walls and reflecting them back into the room. Anything containing large amounts of water – things like fish tanks and boilers can absorb Wi-Fi signals like a sponge. Large metal objects – radiators, for instance, will have the same effect on your Wi-Fi as mirrors.     Step 5 - Protect yourself Viruses and spyware can also slow you down. Spyware consumes your device’s resources, whilst viruses eat up your connection by performing repetitive tasks - like sending countless emails to spread itself - leaving little computing power for much else. You should install good security software, like our Supersafe Boost, that will protect your devices and keep everything running smoothly.     Step 6 - Device limitations When a device gets older, it might struggle to run modern software and apps. This means that any task it performs will feel slow – regardless of your broadband speed. If your connection is slow on a particularly old device, it might be time for an upgrade.
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If you've got UFO, you'll need to set up your Wi-Fi Hub a little differently. Here's how to do it.   Step 1 - Set up your Wi-Fi Hub & UFO Home Port Plug the UFO Home Port power cable into the wall socket and switch it on. The power light and PON light on the UFO Home Port will turn green. Open the lower panel on the UFO Home Port. Plug one end of the Ethernet cable into the LAN port. Plug the other end into the WAN port on the back of your Wi-Fi hub. Now plug the power cable into your Wi-Fi Hub and wall socket and switch it on. Push the power button on the back of your Wi-Fi Hub. The LED on the front will turn white when it’s on and connected. ​   Step 2 - Rename your SSIDs Your Wi-Fi Hub automatically chooses a wireless frequency to broadcast on every time you connect to Wi-Fi: 2.4GHz - this frequency gives you standard speeds but a good range, so you'll get a good signal even when you're not close to your Wi-Fi Hub. 5GHz - this frequency gives you the best possible speeds but a shorter range, so you may lose signal when further away from your Wi-Fi Hub. You can choose which frequency to connect to by giving each one its own wireless network name (SSID). This way, you can connect different devices to different frequencies or always connect to the fastest frequency if you want. Here's how to do it. Open your browser and go to the router admin page. Login with your router username and password. You’ll find these on the sticker underneath the removable settings card on back of your Wi-Fi Hub. On the Dashboard page, click the   See Wi-Fi settings button. Now click Manage advanced settings. Click on the blue cog icon in the Wi-Fi 2.4GHz section. Type a new network name into the SSID text box. Click the Apply button. On the change confirmation box, click the Continue button. To change the SSID for 5GHz too, simply follow the steps above but click the blue cog icon in the Wi-Fi 5GHz section instead.
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  If you've got Faster 150 Fibre, you'll need to set up your Wi-Fi Hub a little differently. Here's how to do it.   Step 1 - Set up your Wi-Fi Hub & Openreach modem Plug one end of the broadband cable into the DSL port, the top port or the left-hand port on the Openreach master socket. Plug the other end into the DSL port on the Openreach modem. Plug the modem’s power cable into the modem and wall socket and switch it on. Push the modem’s power button to switch it on. The power and DSL light on the modem will turn green. Now plug one end of the Ethernet cable into the LAN port on your modem. Plug the other end into the WAN port on the back of your Wi-Fi hub. Now plug the power cable into your Wi-Fi Hub and wall socket and switch it on. Push the power button on the back of your Wi-Fi Hub. The LED on the front will turn white when it’s on and connected.   ​    Step 2 - Rename your network names (SSIDs) Your Wi-Fi Hub automatically chooses a wireless frequency to broadcast on every time you connect to Wi-Fi: 2.4GHz - this frequency gives you standard speeds but a good range, so you'll get a good signal even when you're not close to your Wi-Fi Hub. 5GHz - this frequency gives you the best possible speeds but a shorter range, so you may lose signal when further away from your Wi-Fi Hub. You can choose which frequency to connect to by giving each one its own wireless network name (SSID). This way, you can connect different devices to different frequencies or always connect to the fastest frequency if you want. Here's how to do it: Open your browser and go to the router admin page. Login with your router username and password. You’ll find these on the sticker underneath the removable settings card on back of your Wi-Fi Hub. On the Dashboard page, click the   See Wi-Fi settings button. Now click Manage advanced settings. Click on the blue cog icon in the Wi-Fi 2.4GHz section. Type a new network name into the SSID text box. Click the Apply button. On the change confirmation box, click the Continue button. To change the SSID for 5GHz too, simply follow the steps above but click the   blue cog icon   in the   Wi-Fi 5GHz   section instead.   Having trouble connecting? If the light on the front of your Wi-Fi Hub stays amber for more than 5 minutes after you've set it up, then you'll need to reboot your Openreach modem. Simply turn it off at the mains and leave it off for 20 minutes.   When you're ready, switch it back on again and you should be able to connect. You'll know you've connected successfully when the light on the front of your Wi-Fi Hub turns white.  
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Port forwarding is a way of making your home computer accessible to other computers on the Internet. It’s often used in gaming, file sharing or connecting to wireless devices like CCTV.   Your Wi-Fi Hub is set up to protect your Internet connection by blocking some of its ports. To open these ports for an application or device, you’ll need to go into your Wi-Fi Hub’s settings and either manually add the port forwarding rules yourself or choose from the preconfigured rules.   Here’s how to do it: Open your browser   and   and go to  192.168.1.1 (t his is the  router admin page) . Login with your router username and password; these are on the sticker underneath the removable settings card on back of your Wi-Fi Hub. Click the See internet settings button on the Dashboard page. Now click the Manage advanced settings button. Select Access Control. Select the Add Rule tab and scroll down to Add Rules Manually. Type in the port forwarding details for your chosen application or device.  OR 6   Select the Games & Applications tab and choose the preconfigured rules. 7   When you’ve entered all of your details, click the Add button. 8   To finish, click the Apply button.
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Your Wi-Fi Hub automatically uses WPA2, which is the safest, most secure wireless protection. However, some devices can only connect to Wi-Fi using an older version, called WPA.   Luckily, your Wi-Fi Hub can be configured to use WPA2 and WPA security at the same time. So if you’re having problems connecting any of your devices to Wi-Fi, here’s how to change your security settings to use both. Open your browser   and   and go to  192.168.1.1 (t his is the  router admin page) . Login with your username and password. You can find them on the sticker underneath the removable settings card on back of your Wi-Fi Hub. Click the See Wi-Fi settings button on the Dashboard page. Now click Manage advanced settings. Click on the blue cog icon in the Wi-Fi 2.5GHz settings section. Then click the drop-down arrow next to WPA2 Personal. Select WPA2/WPA Personal from the list. Click the Apply button.
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