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Need help?

Our new Wi-Fi Hub was designed and developed with the help of customers like you. Packed with the latest tech, it adjusts its signal depending on which device you’re using for the best performance across the board.

Now you’ve got yours, it’s time to make sure you’re getting the most out of it. On this page you’ll find FAQs and tips on getting set up, optimising your Wi-Fi Hub and more. And if you’ve got a question, our help section can point you in the right direction.

Top tips to boost your Wi-Fi

Your Wi-Fi Hub is exclusively optimised for our network to guarantee the best performance for you. It's our fastest, most reliable router yet - but there are a few things you can do to help it along its way.

Top tips for our WiFi Hub

  • Plug your Wi-Fi Hub into your master socket.
  • Put it on a table or shelf, rather than the floor, and make sure it’s not blocked by furniture or anything else.
  • Make sure your Wi-Fi Hub is upright (not on its side) and facing into the room.
  • Try to keep your Wi-Fi Hub away from electrical appliances like microwaves and cordless phones; they can disrupt your Wi-Fi signal.
  • Leave your Wi-Fi Hub switched on to get the latest updates.

Getting the best from your Wi-Fi Hub

Our FAQ’s will help you with getting set up and using your Wi-Fi Hub's features.

Get set up

Our simple guide can help you get set up using Wi-Fi, a wired connection or WPS.

Learn about speed

Check out our guide about what affects your broadband speed inside and outside of your home.

Change your Wi-Fi name & password

Learn how to personalise your Wi-Fi network name and password.

Update your security settings

Your Wi-Fi Hub is smart enough to use both WPA and WPA2. Here's how to change your settings.

Boost your Wi-Fi speed

Here's everything you need to know about getting the best Wi-Fi speeds.

Set up Port Forwarding

If you’re tech-savvy, here’s how to set up Port Forwarding on your Wi-Fi Hub.

Need help?

If you can’t find what you’re looking for, why not post a question on our community or chat with us online.

Live chat

Chat to one of our experts, they’re available every day between 8:00 & 22:00.


Head over to our community for support from customers like you.

Ask a question

Eureka moment?

Got an idea to help us make our Wi-Fi Hub even better? What are you waiting for? Share your idea today.