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Refund for returned hub

First Timer

I upgraded to Faster Broadband and received a "new" hub for which I was charged £30. This new hub was identical to the one I already had installed. I asked for and received a Returns bag 

I returned the hub on 11th September (see Post Office receipt attached).

I further contacted TalkTalk a month later an acknowledgement letter

I phoned the number in that letter and was eventually told that I could expect the matter to be resolved within 7 days. That hasn't happened.

When can I expect my refund?

Community Star

Staff reply Monday to Friday,  @mick761.


They can't identify your account unless you complete your community forum profile details. 


Please go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 


I've removed the attachment. You must never make personal address details available on the open forum pages. 


Please edit your post (via the 3 vertical dots menu) and repost with all personal information redacted. 


If you need help over the weekend, use Chat, from here, 9am-6pm:


Phone help is available today till 6pm (not Sunday): 03451 720046.


Wait for preliminary messages to conclude. 

Gliwmaeden2, a fellow customer.
Community Team - TT Staff

Hi @mick761


I can help I first need to confirm some security questions. 


I have sent you a PM on the community.