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Refund for returned hub

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2 REPLIES 2
mick761
First Timer

I upgraded to Faster Broadband and received a "new" hub for which I was charged £30. This new hub was identical to the one I already had installed. I asked for and received a Returns bag 

I returned the hub on 11th September (see Post Office receipt attached).

I further contacted TalkTalk a month later an acknowledgement letter

I phoned the number in that letter and was eventually told that I could expect the matter to be resolved within 7 days. That hasn't happened.

When can I expect my refund?

Mick
Gliwmaeden2
Community Star

Staff reply Monday to Friday,  @mick761.

 

They can't identify your account unless you complete your community forum profile details. 

 

Please go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 

 

I've removed the attachment. You must never make personal address details available on the open forum pages. 

 

Please edit your post (via the 3 vertical dots menu) and repost with all personal information redacted. 

 

If you need help over the weekend, use Chat, from here, 9am-6pm:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Phone help is available today till 6pm (not Sunday): 03451 720046.

 

Wait for preliminary messages to conclude. 

Gliwmaeden2, a fellow customer.
OCE_Arne
Community Team - TT Staff

Hi @mick761

 

I can help I first need to confirm some security questions. 

 

I have sent you a PM on the community. 

 

Regards