cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Basic service

Submitted by BILLANDSHEENA 16-11-2020 | 1 Comment

Status: New
  1. New ideas

  2. Investigating

  3. Accepted

  4. Delivered

Step 1 of 4

How about this for an idea?

How about being able to restore my landline is less than the 10 days it has taken so far? And it is also my recommendation that you don't cut me off when I try to progress chase because 'there is a bit of a wait'. Also how about setting up your call centres in places that are not subject to natural disasters - I personally feel very sorry for the poor folk in Manila who are suffering, but I am without a service and there is no one to talk to. 

Before you canvass us to submit ideas for improvement, you should just try to provide a reliable service!! 

Get more ideas related to: Phone

0 Likes

Basic service

How about this for an idea?

How about being able to restore my landline is less than the 10 days it has taken so far? And it is also my recommendation that you don't cut me off when I try to progress chase because 'there is a bit of a wait'. Also how about setting up your call centres in places that are not subject to natural disasters - I personally feel very sorry for the poor folk in Manila who are suffering, but I am without a service and there is no one to talk to. 

Before you canvass us to submit ideas for improvement, you should just try to provide a reliable service!! 

What do you think?
1 Comment
Philosopher

@BILLANDSHEENA talktalk like most isp have to work with and wait for other companies that offer the service side in the middle from them to u like bt optec 

 

also depends on the fault and where it is

 

the staff on here can help out but not a 24hr service they do reply with in a few days

 

just need to post in the help side for them to help

 

A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time,(excluding weekends & limited cover on Bank Holidays).  The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

please do not post any personal info on here as full public