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CHANGES TO EMAIL SERVER SETTINGS

Submitted by stevesurrey 13-05-2021 | 3 Comments

Status: New
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All too frequently TalkTalk make some server side changes that require customers to change settings in their email clients. However the only way we become aware of this is when the email service fails due to now incorrect settings. I know the info can sometimes be found in the Help Hub or Community Forum but so few customers use them or only think to do so after the problem arises. So why cant TT alert customers to these changes in advance? A simple message in the monthly billing email would suffice. Would save customers and your support teams a lot of unnecessary hassle.

Get more ideas related to: Email

CHANGES TO EMAIL SERVER SETTINGS

All too frequently TalkTalk make some server side changes that require customers to change settings in their email clients. However the only way we become aware of this is when the email service fails due to now incorrect settings. I know the info can sometimes be found in the Help Hub or Community Forum but so few customers use them or only think to do so after the problem arises. So why cant TT alert customers to these changes in advance? A simple message in the monthly billing email would suffice. Would save customers and your support teams a lot of unnecessary hassle.

What do you think?
3 Comments
hosay299
Philosopher

@stevesurrey good one but do not see them doing it as some people might read it and change when they do not need to. 

colin_campbell73
Sightseer

i have spent 3 hours today on live chat and got nowhere simple problem e mail not recieved error tt992 obviously talktalk error but they dont offer a resolution can anyone help this was an e mail from a regular contact receving all other mail ok

Gliwmaeden2
Community Star

@colin_campbell73, you need to post this in the email section of help with your service. 

 

Basically click on this page and then on start a topic:

 

https://community.talktalk.co.uk/t5/Email/bd-p/myemail

 

Staff will respond in the help section of the forum, not here in "ideas".

 

Please ensure that your community forum profile details are complete. Go via your avatar/name; settings; profile wizard. 

 

Staff reply Monday to Friday.