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Call Safe Telephone Numbers

Submitted by engineer2 | 8 Comments

Status: Duplicate

There are times when a user may wish to turn CallSafe off temporarily.

 

If a user does so, they lose all the registered information and have to start again from scratch to turn back on. This is painful.

 

I can understand why TalkTalk would not want to store data for a user that has it turned off.

 

So why not allow a user to upload a text file with the "Allowed" and "Blocked" numbers to reset CallSafe on, if it has been switched off temporarily. Text files should be safe from viruses so not a threat.

Get more ideas related to: Beat the scammers

Call Safe Telephone Numbers

There are times when a user may wish to turn CallSafe off temporarily.

 

If a user does so, they lose all the registered information and have to start again from scratch to turn back on. This is painful.

 

I can understand why TalkTalk would not want to store data for a user that has it turned off.

 

So why not allow a user to upload a text file with the "Allowed" and "Blocked" numbers to reset CallSafe on, if it has been switched off temporarily. Text files should be safe from viruses so not a threat.

What do you think?
8 Comments
Community Team
Status changed to: Duplicate

@engineer2 Thanks for the suggestion. I've previously passed this idea over to our Products Team for future consideration. If anything changes or I receive an update on this then I'll update your thread to let you know.

 

Thanks

 

First Timer

How long must we wait for some action on this issue of losing the allowed/barred list when we temporarily have to turn off 'CALLSAFE", it was first brought up in March. Come on TalkTalk pull your finger out.

It was a great idea but is unusable by a lot of your customers. 


Enlightened One

We need the ability to back up call safe numbers - either "locally" or "on-line"

Wizz Kid

 I'm a newbie and am delighted to have been able to recently set up CallSafe, especially in order to block the numerous scam calls I've been getting for a few years - I'm fed up with hearing "Hello, I'm calling you from TalkTalk to tell you we've found a problem with .......... blah blah blah", and have got to the point where I either tell them to FO or just hang up. I'm also very angry with TalkTalk for allowing hackers to get hold of my name, phone number, and even my account number. However, I've already discovered that CallSafe causes problems with other functions on TalkTalk, e.g. trying to change/update service features in my account. Having searched around this forum, I've discovered that the only suggestion is to switch it OFF.....NO!! Although I've made notes of all the numbers, I'm not willing to have to start all over again. TalkTalk should be able to allow users to temporarily switch CallSafe off for a set period of time without losing all their data, e.g. maybe 5 or 7 days maximum, then simply switch it back on with its original settings still intact. PLEASE, TalkTalk, sort out this problem once and for all because there's no use in you offering all these apps and features if they don't work together!!

First Timer

If the list of approved numbers is on their server, it should be a very simple matter to 'set a flag' (in IT terms) that puts the entries to one side, and then when the CallSafe barrier is re-enabled, to unset the flag, and they reappear.

 

I for one, can NOT note down my list of numbers, because : 

Within Callsafe, in my list of Approved Numbers, the scroll bars work fine, and I can select the 1st or 2nd entry, to view/edit/remove.  A pop-up box appears on the screen, showing the entry.

However, if I select any entry below the 2nd one, to view/edit/remove, the scroll bars on the page disappear, and the screen goes grey and freezes. Presumably, the pop-up box is off the screen, at the top of screen memory.

This behaviour is repeated on two different machines, (both Windows 10), and using different web browsers – Internet Explorer, Google Chrome, and Firefox.

To put it bluntly, it is unusable.

Enlightened One

@engineer2 wrote:

There are times when a user may wish to turn CallSafe off temporarily.

 

If a user does so, they lose all the registered information and have to start again from scratch to turn back on. This is painful.

 

I can understand why TalkTalk would not want to store data for a user that has it turned off.

 

So why not allow a user to upload a text file with the "Allowed" and "Blocked" numbers to reset CallSafe on, if it has been switched off temporarily. Text files should be safe from viruses so not a threat.


 

 

You do need a way to back number up  - preferably on-line but off line would be acceptible as well

And if you dare to "temporarily" disable callsafe - you lose everything - you need a way to switch of the utility temporarilly

I don't know whether it is just on my account but when I switch callsafe OFF - I am unable to re-enable it

Whilst the idea is good - unfortunately - it is not good enough !

 

Wizz Kid

@Peter421 and @Weevie 

 

I totally agree with what you've both said, as TalkTalk appears to have set up a feature which, in theory sounds good but, in practice is functionally useless because it causes more problems than it's been designed to prevent.

 

When I set it up 3 weeks ago, I thought my scam-calling problems were over!! Sadly, I've now had to spend that time contemplating whether to switch it off because it also appears to have caused some quirky little things to happen on my desktop as well.

 

I don't know how long CallSafe has actually been available to TT customers but, from what I've read on various posts and comments/complaints, it has been in use for some years now. The fact that TalkTalk hasn't dealt with the clearly obvious technical and user problems by now is very disconcerting to say the least.

 

To the TalkTalk technicians and engineers.....

CallSafe URGENTLY needs to be FIXED and made useable in a manner which makes it feasible for all customers to use!!!

PLEASE make it possible to switch it off TEMPORARILY without losing all the data!!!

Thank you in advance (That's me being overly optomistic)

Newbie

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