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Call Safe Telephone Numbers

Submitted by engineer2 | 4 Comments

Status: Duplicate

There are times when a user may wish to turn CallSafe off temporarily.

 

If a user does so, they lose all the registered information and have to start again from scratch to turn back on. This is painful.

 

I can understand why TalkTalk would not want to store data for a user that has it turned off.

 

So why not allow a user to upload a text file with the "Allowed" and "Blocked" numbers to reset CallSafe on, if it has been switched off temporarily. Text files should be safe from viruses so not a threat.

Get more ideas related to: Beat the scammers

Call Safe Telephone Numbers

There are times when a user may wish to turn CallSafe off temporarily.

 

If a user does so, they lose all the registered information and have to start again from scratch to turn back on. This is painful.

 

I can understand why TalkTalk would not want to store data for a user that has it turned off.

 

So why not allow a user to upload a text file with the "Allowed" and "Blocked" numbers to reset CallSafe on, if it has been switched off temporarily. Text files should be safe from viruses so not a threat.

What do you think?
4 Comments
Community Team
Status changed to: Duplicate

@engineer2 Thanks for the suggestion. I've previously passed this idea over to our Products Team for future consideration. If anything changes or I receive an update on this then I'll update your thread to let you know.

 

Thanks

 

First Timer

How long must we wait for some action on this issue of losing the allowed/barred list when we temporarily have to turn off 'CALLSAFE", it was first brought up in March. Come on TalkTalk pull your finger out.

It was a great idea but is unusable by a lot of your customers. 


Enlightened One

We need the ability to back up call safe numbers - either "locally" or "on-line"

Conversation Starter

 I'm a newbie and am delighted to have been able to recently set up CallSafe, especially in order to block the numerous scam calls I've been getting for a few years - I'm fed up with hearing "Hello, I'm calling you from TalkTalk to tell you we've found a problem with .......... blah blah blah", and have got to the point where I either tell them to FO or just hang up. I'm also very angry with TalkTalk for allowing hackers to get hold of my name, phone number, and even my account number. However, I've already discovered that CallSafe causes problems with other functions on TalkTalk, e.g. trying to change/update service features in my account. Having searched around this forum, I've discovered that the only suggestion is to switch it OFF.....NO!! Although I've made notes of all the numbers, I'm not willing to have to start all over again. TalkTalk should be able to allow users to temporarily switch CallSafe off for a set period of time without losing all their data, e.g. maybe 5 or 7 days maximum, then simply switch it back on with its original settings still intact. PLEASE, TalkTalk, sort out this problem once and for all because there's no use in you offering all these apps and features if they don't work together!!