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Community Abuse Reports Feedback.

Submitted by umanu2 29-03-2019 | 2 Comments

Status: Delivered
  1. New ideas

  2. Investigating

  3. Accepted

  4. Delivered

Step 4 of 4

If a customer takes the trouble to raise an issue via the "abuse report" mechanism would it not be a good idea for a member of TT's staff (OCE or even StephenF) to at least acknowledge that they are aware of the abuse report and where appropriate the outcome.

 

At the moment it would appear that abuse reports are simply ignored (or even made fun of by certain CSs) - which of course adds to the frustration and means that genuine customer concerns are being dismissed without any investigation.

Get more ideas related to: Community

Community Abuse Reports Feedback.

If a customer takes the trouble to raise an issue via the "abuse report" mechanism would it not be a good idea for a member of TT's staff (OCE or even StephenF) to at least acknowledge that they are aware of the abuse report and where appropriate the outcome.

 

At the moment it would appear that abuse reports are simply ignored (or even made fun of by certain CSs) - which of course adds to the frustration and means that genuine customer concerns are being dismissed without any investigation.

What do you think?
2 Comments
Community Team
Status changed to: Investigating

@umanu2 Thanks for raising this. I'll feedback this back now to see why reports are not being responded to. Thanks

 

Community Team
Status changed to: Delivered

@umanu2 Hi, We've now updated this process to ensure that no reports are missed. We will respond to all reports and take the appropriate action when needed, however in some cases we won't advise what action has been taken. Thanks