Hi cath20, to Start a Topic in (Mobile) Click here. TalkTalk ceased offering the Essential SIM on 13 December 2017 at the same time as offering TalkTalk customers discounted mobile deals with O2.
I have been a customer for about 15yrs and had an essentials sim. It was not being used as I needed to get a new mobile. I contacted talktalk to tell them this and asked that my service not be disconnected.
it had been disconnected though even though I was told it would not be and the replacement sim I was sent on Friday does not work.So the sim was not a new service to me it was part of my continuing package. I said I would accept a new number but was told no.