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Could there be a page that states the latest firmware for the Super Routers?

Submitted by an1sa_k 29-03-2018 | 22 Comments

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Could there be a page that states the latest firmware of the Super Routers (HG633 & D-Link 3782). This would make it easier to know whether we have the latest firmware and any problems associated with that firmware, instead of searching the forums, which don't really state anything.

Get more ideas related to: Broadband

Could there be a page that states the latest firmware for the Super Routers?

Could there be a page that states the latest firmware of the Super Routers (HG633 & D-Link 3782). This would make it easier to know whether we have the latest firmware and any problems associated with that firmware, instead of searching the forums, which don't really state anything.

What do you think?
22 Comments
Team Player

Posts above make my point really.  One asks about firmware update another advises to contact TalkTalk with yet another forum post.  So that's another 1 member who will have their firmware updated.  Many who don't, because they don't know to ask.

 

Should every person who is with TalkTalk be asking individually every once in a while to have their routers updated?  If so, why aren't we advised that when we are signing our contracts with TT?  It's a lot of members, a lot of forum posts, a lot of individual requests, a lot of time, a lot of manpower, a lot of people missing out on the most up-to-date firmware.  It's also extremely sloppy and hardly a modern way of doing things (although this is the UK, we aren't known for our modernisation, efficiency or streamlining!)

 

Surely the logical thing would be for TalkTalk to update the routers when there are updates available, either in clusters or all at once (however these things are done), as a matter of course.  That way customers have fewer router problems related to out-of-date firmware.  TalkTalk are the ISP, they say they are providing an efficient, competitive service to it's customers.  This seems like a basic service to provide to the customer.

 

Instead what happens is the customer has a problem, or just randomly asks to have their router updated because they know enough to ask.  Those customers have up-to-date routers.  The rest don't.  Why? Is it just because efficiency is too hard or is there a real, logistical, tangible reason why router firmware can't be updated when updates are released for those routers?

 

 

Wizz Kid

@muggsy14 TalkTalk Router's are set up by default to connect to the update server that's on the TalkTalk Network every 24 hours, so every router should be updated automatically, when updates are available. 

 

However, due to whatever reasons, some Router's aren't updated automatically. This is why this idea of having a Latest Firmware Page has been suggested, so people know if their Router's are up to date or not, and can take action if their Router's aren't updating automatically.