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Deliver Agreed Minimum speed

Submitted by MarkDa 01-04-2021 | 3 Comments

Status: New
  1. New ideas

  2. Investigating

  3. Accepted

  4. Delivered

Step 1 of 4

I've just upgraded to Fibre 65 after being noticed of contract breaking price rise.

I was promised min speed of 38.9 Mbs

Initial email said 27 Mbs.

Follow up letter says 37 which is better but not what I signed up to.

 

Al this is academic because I'm lucky to get 30Mbs.

Off course TalkRalk test the line in the middle of the night when there's no traffic and claim they get 48 Mbs.

 

I'm seriously thinking of leaving as I'm getting worse than Fibre 35.

 

HELP!!!

 

 

 

 

Get more ideas related to: Broadband

Deliver Agreed Minimum speed

I've just upgraded to Fibre 65 after being noticed of contract breaking price rise.

I was promised min speed of 38.9 Mbs

Initial email said 27 Mbs.

Follow up letter says 37 which is better but not what I signed up to.

 

Al this is academic because I'm lucky to get 30Mbs.

Off course TalkRalk test the line in the middle of the night when there's no traffic and claim they get 48 Mbs.

 

I'm seriously thinking of leaving as I'm getting worse than Fibre 35.

 

HELP!!!

 

 

 

 

What do you think?
3 Comments
ferguson
Community Star

You say "HELP!!!," so try posting a topic in the Help section. 

MarkDa
First Timer

What I really want is for TT to fix it but they don't have any mechanism for reporting a problem do they?

Gliwmaeden2
Community Star

@MarkDa, forum staff will mostly not be back before Tuesday because of the Bank Holiday weekend. 

 

You have posted in the help section, but it was on another customer's thread. 

 

You won't receive a reply at all unless you start your own thread. You need to choose the appropriate board from "Help with your Talktalk service" and click on Start a Topic.

 

If you need help sooner, use Chat or phone 03451 720046 or 03451 720088.

 

Chat has a blue background banner when available. You can find the link to Chat and details of opening hours on this page:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300