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Email

Submitted by IanOulton 11-11-2019 | 2 Comments

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Can we have a publised email address for customers service so we don't have to que waiting for someone to answer the phone. 

Get more ideas related to: Broadband Email

Email

Can we have a publised email address for customers service so we don't have to que waiting for someone to answer the phone. 

What do you think?
2 Comments
Community Team
Status changed to: New

Hi Ian,

 

Thanks for your suggestion. If you'd prefer not to call, we do have live chat and we can provide assistance via the Community - Help with your service 

 

Chris

Insightful One

@IanOulton @OCE_Chris  

 

hi @IanOulton the team on here are always able to help or get something sorted they will not let u down as they like to get to the bottom of it.

 

if u did email c/s it would be same reply as u get on phone or chat.

 

and at the end of it they would have to ask u to call for security reasons.

 

that why the do not have a displayed email address 

 

Just have a look here on the different areas of help and the kind of help u get

 

Just some info on the site 

 

A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

 

if need help just ask as other customers and oce will help with the issue just post ine the correct area of the issue