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Submitted by maizy1 01-05-2020 | 1 Comment

Status: New
  1. New ideas

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Dont charge for products you cant supply ! Dont change bill prices whenever you fancy ! Have someone on the end of the phone that speaks English ! Answer emails ! Answer phone calls ! Dont tell an 80 year old woman that if she had checked her bills you would not have charged her for internet she has never had ! For a start ! 

Get more ideas related to: Billing

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Everything

Dont charge for products you cant supply ! Dont change bill prices whenever you fancy ! Have someone on the end of the phone that speaks English ! Answer emails ! Answer phone calls ! Dont tell an 80 year old woman that if she had checked her bills you would not have charged her for internet she has never had ! For a start ! 

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1 Comment
Philosopher

@maizy1 for help please post on the help side here

it is also down to what u have agreed to.

 

if u would like u can follow the complaints policy here and get a ceo to look at ur matter they will have the final decision on it

 

due to c19 the tam is limted like other companies and has a high work flow and has set out new ways to contact them

 

some phone centres have been closed due to c19 reasons and most of talktalk call centres are none uk as they have been for years

 

A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time,(excluding weekends & limited cover on Bank Holidays).  The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

please do not post any personal info on here as full public