Given that help with your service area on forum has around 40,000 more posts than next most popular area - lounge - it would appear that most on here go to forum to seek assistance when all things are not working well within their talktalk package?
On that basis I feel it would assist us all if that particular area took took position on list of where to post with in the forum.
Never fully understood why the most subscribed area is buried down to nearly bottom of list.
Better still would be if when driven to forum in state of flux over internet, phone or tv loss, that we could assisted further by not only having Help with Service at top of forum list but also broken down into areas most used within that help with service. I would guess probably fibre/broadband, phone, tv, billing as so on? I.e. cut out middle man of having to click help with service before choosing your particular area. I've been using forum for a bit now and more conversant but I know in the beginning it looked quite a confusing affair, hence why I generally use it only to complain about my service to be honest!
Other small issue that would also help is when you wish to switch areas in forum that you don't have to go back to start when you hit home above the area you are in . . i.e. I can go from your ideas at top straight to billing or something without having to go all way out and clicking on go to forum again. I now see I can choose label to the right of this box but suspect that is more to do with area this is to be posted? Thank you