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Have TalkTalk Community profiles automatically linked to Talktalk account.

Submitted by bred1 | 2 Comments

Status: Duplicate

Having two talktalk logins, one for myaccount and another for the community pages doesn't sit right.  it feels dumb.

Why not just have a talktalk profile, as part of your account, that is used for posting gubbins on the community forums.
Your personal details are requested by the community profile anyway, and if you're logging a fault, query or complaint you're asked for your landline number so it can be tracked.

That's a lot of redundant steps.

If it's a "security issue", have a profile linked to the myaccount page, then have a handshake between the two portals (account and community) if/when a customer decides they want to spend time on the forums.

Also, just have a drop down menu for the 'idea labels', it'd be less of a faff given that it's a restricted set of options.

Get more ideas related to: Billing Community

Have TalkTalk Community profiles automatically linked to Talktalk account.

Having two talktalk logins, one for myaccount and another for the community pages doesn't sit right.  it feels dumb.

Why not just have a talktalk profile, as part of your account, that is used for posting gubbins on the community forums.
Your personal details are requested by the community profile anyway, and if you're logging a fault, query or complaint you're asked for your landline number so it can be tracked.

That's a lot of redundant steps.

If it's a "security issue", have a profile linked to the myaccount page, then have a handshake between the two portals (account and community) if/when a customer decides they want to spend time on the forums.

Also, just have a drop down menu for the 'idea labels', it'd be less of a faff given that it's a restricted set of options.

What do you think?
2 Comments
Community Manager
Status changed to: Accepted

Hey @bred1 thanks for the suggestion, this is something we want to deliver to make it easier to use the site however right now we don’t have a timescale for when this will be delivered but I’ve updated the idea to reflect we have accepted it to our community roadmap. 

 

Oops, I didn't realise that this is a duplicate idea. You can see the orignal idea below, 

 

Use email address as MyAccount Login - Single Sign On

 

Community Team
Status changed to: Duplicate