cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

How about this: Don't sent customers looking for technical support to a public forum!

Submitted by bbrummitt | 2 Comments

Status: New
  1. New ideas

  2. Investigating

  3. Accepted

  4. Delivered

Step 1 of 4

  

Get more ideas related to: Other

How about this: Don't sent customers looking for technical support to a public forum!

  

What do you think?
2 Comments
Community Team
Status changed to: New

@bbrummitt Hi, this Community is used for public help/support requests. We just ask that no customers post any personal information directly in the public post and add this information to your profile/private notes section only. Please can you create a new post in our Support section and we'd be happy to help :) Thanks

 

First Timer

Hi....Actually. No, that was an inappropriate reply, not an inappropriate comment to start with.

 

TalkTalk doersn't seem to realise that it is actually quite disgraceful that their idea of "help and support" re technical issues and faults is just to refer those needing help to the community and/or to irrelevant online articles (which might include relevant words like "fault" and/or "report" anywhere in the text), rather than bothering to actually facilitate the technical help and/or fault fixing needed. 

 

When something is disgraceful and inadequate and an abnegation of responsibility, then something should be done about it. And sending unfortunate customers round and round in circles re the completely irrelevant and inappropriaste is an abuse that should absolutely be stopped!