Submitted by Gondola 22-03-2017 | 5 Comments
When Openreach fix a 'phone line fault they report back to TalkTalk and the staff then post here to the customer "Openreach say your fault is resolved" and "Is your fault resolved?"
It would generate far more customer satisfaction for TalkTalk to run diagnostics on the line and for the customer to receive a timely 'phone call from TalkTalk to say the line has passed its tests.
It would also prove the line was working satisfactorily and give an opportunity to ask if Openreach carried out repairs at the customer premises and if the customer was happy with that work. Making sure the customer is satisfied and double checking if Openreach claim a chargeable fault was on customer premises equipment thus minimising subsequent customer surprise and dissatisfaction at being charged.
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