Submitted by Jakewalters211 14-05-2020 | 9 Comments
Have a live chat option would help with complaints and help customer get answers faster
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It does @Jakewalters211, normally ....................
.......... but at the moment, things around here ain't normal!
The Hub keeps on flashing amber since powering on. I have done the reset already. I have unplugged and re-plugged into power source a couple of times, no luck. I have test socket, no dial tone. 😞
@Gabor1 u service might not be live yet if no dail tone the no broadband as u need a full working phone line to have broadband.
@Jakewalters211 @Gabor1 talktalk are replaying on BT OPTEC who do the install at the exchange and green boxs if they need to visit u house then they will not as it is something bt optec are not doing while in c19
there is a chat but if u have no working broadband then i ask u not to use the chat on mobile data as can be high cost if it use all of ur data up.
if u can please wait for a reply from staff on the help side they will reply soon can be a few days to week.
if u can finish of ur profile with all the info so when they get to ur topic they will be able to check and inform u of what is going on
BT optec have been delaying new installs started when we went into lock down.
to talk talkbeen fully installed
connection guaranteed for 30 days Leaving talk talk is shocking in the digital age
Haven’t Been fully installed to talk talk
@Paulmcglashan if u are trying to do it in c19 lock down then they whole isps have changed how they do things as even bt optec who do the work between on most isps at exchange and green box
To cancel not too happy with service wasn’t installed from Day 1 priority customer that engineer Would be out in 48 I was Told That 2 Time
Would be out 48 h
@Paulmcglashan if u have not already sorted in the help side in ur own topic then please do so as they staff will help with up-dates on what they have got logged on ur account.
but due to c19 new installs are being delayed by bt optec which is outside talk talks control
as this is not a help side
i see u have posted here but can not see what ur issue is full
if u would like to get help on ur service please post on that side or in that topic
“Email contact to customer services”
“How do I contact talk talk?”
“Ending contract less than 6 hours after joining”
“To TalkTalk: If the internet goes down, don't expect us to log on to find the information!”
“Customers having option to update router firmware through service test.”
“New power line adapters not working”