My Wifi Channel - Please switch off Optimisation

[howardflynn]

On several occasions I have set my wifi channel to 11 but your optimisation process keeps setting it to other channels, frequently 6, which are always worst than 11 in my neighbourhood.

Can you please turn off wifi optimisation on my Talktalk Hub Black.

Regards

Howard

[hosay299]

@howardflynn please post in the help side for ur issue is in ur own topic 

Help with your TalkTalk service - TalkTalk Community

A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time,(excluding weekends & limited cover on Bank Holidays).  The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

please do not post any personal info on here as full public 

[howardflynn]

As suggested, I have moved this issue to the Help section.