cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Put free customer service phone no. website front page of your website. It's v. difficult to find

Submitted by revdalans 24-08-2020 | 1 Comment

Status: New
  1. New ideas

  2. Investigating

  3. Accepted

  4. Delivered

Step 1 of 4

Customer service phone number should be easily accessible on front page of website.

 

I have been charged for phoning the only no.  I could find through google and then I was kept on the phone for 30 minutes in order to renew my contract.  The website account page still tells me that my contract needs to be renewed even though I have an email saying it has been renewed for 18 months.

 

I have spent an hour on the phone to two staff one told me to ring back to billing and then that lady told me that they could not look at the website to tell me where to find the phone no!

Get more ideas related to: Other

0 Likes

Put free customer service phone no. website front page of your website. It's v. difficult to find

Customer service phone number should be easily accessible on front page of website.

 

I have been charged for phoning the only no.  I could find through google and then I was kept on the phone for 30 minutes in order to renew my contract.  The website account page still tells me that my contract needs to be renewed even though I have an email saying it has been renewed for 18 months.

 

I have spent an hour on the phone to two staff one told me to ring back to billing and then that lady told me that they could not look at the website to tell me where to find the phone no!

What do you think?
1 Comment
Philosopher

@revdalans 

please post for help and then in ur own topic this is not help side.

 

please chose the right side of the page for the area u need help from

 

Help with your TalkTalk service - TalkTalk Community

 

A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time,(excluding weekends & limited cover on Bank Holidays).  The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

please do not post any personal info on here as full public