I have spoken to a TalkTalk man(who would jot give his name) in the Philippines who cannot rebook an engineer appointment. He has said a manager from TalkTalk called Stephen will enable me to book an appointment directly in the UK in Manchester. This problem has arisen because I am not at the property and therefore he cannot do any checks. The property is a holiday home. I have been on the phone nearly one hour trying to rebook an appointment.