I've been a Talktalk customer for ten years plus and two weeks ago switched to Talktalks 18month Fibre 35 contract. I had read reviews that said the Wi-Fi hub was better than my old super router and the person I took the contract out with agreed to send me one, which they did.
I also received a returns bag to return my YouView box and a few days later a reminder letter saying I would be charged if I didn't return it.
My understanding is that my router and YouView box are mine to keep at the end of contract and I have just spent a frustrating phone call to Talktalk trying to get this point across. The phone adviser said I was sent the YouView bag and letter by mistake and they actually want my old router back. I explained that I need to keep it as backup as I am having problems with browsers on my PC using the new Hub but was told I will be charged.
Has anyone had a similar experience and can confirm that the equipment is in fact mine to keep at the end of the contract. Thanks