So recently i've been experiencing slow broadband speeds and my experience of TalkTalk customer support team on live chat, text, forum and phone line has been abysmal.
I've been told an openreach engineer was coming to visit, only to wait in all day to have nobody come - then when I call i'm told nobody was ever booked.
I've made a 'BrightSparks' appointment for Saturday only to get a text the next day saying my appointment on Wednesday was cancelled - I never had a wednesday appointment?
I was told I was getting a £16.54 credit to my account due to the slow speeds - not seen anything yet?
These are just a few examples, but where I have asked for confirmation each time I am told by call centre staff they're not able to send confirmation or emails. How can an ISP's technical support team not send emails?
If you make an appointment or get a credit to your account it should be immediately confirmed by email so you have some proof.