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Show email address on preview pane

Submitted by ancientbird 25-03-2017 | 9 Comments

Status: Needs Info
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To help stop the phishing emails it would be a benefit to see the email address rather than a company name or individual's name. I opened one thinking it was Sainsbury's but the email address would have shown me it was not.

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Show email address on preview pane

To help stop the phishing emails it would be a benefit to see the email address rather than a company name or individual's name. I opened one thinking it was Sainsbury's but the email address would have shown me it was not.

What do you think?
9 Comments
Community Manager - TT Staff

@ancientbird thanks for sharing the idea, could you provide more information about this idea, are you talking about in webmail or email clients? Also its very easy for anyone to spoof an email address so it's not always a clear as "it's from an email address i know, so it's not a phishing attempt". 

Community Manager - TT Staff
Status changed to: Needs Info
 
Team Player

I think mine is webmail...I use Avast browser to go on to www.talktalk.net to get to my emails, I do not use Outlook Express. I now know to look at the email address once I've opened an email but it would be better to not open the email. I understand they can mimic company email addresses but there will be a diiference, probably a '.eu' or country initials. 

Community Team - TT Staff

@ancientbird Thanks, I've passed your feedback over.

Chatterbox

This is the same when you type an e mail addressee in the `to` send box. It whips it up and puts it into a box, and you see a name not the whole e mail address, This means if it is mis-spelt, you  cannot change it, and you can`t see it has an error until it`s returned or not recognised.

It also means you cannot copy and paste it. I do lots of networking and often do an introductory e mail to two people as a service to them where it would be beneficial for their  business. But they cannot see the e mail address in the bar. So they have had to come back tome asking me for said e mail address... embarrassing and unnecessary , and bad publicity for Talk Talk.

Chatterbox

By the way I am only a first timer because I have been trying to log in for months after being advised by the CEO office and various Twitter assistants that this in the only way to battle out problems with

the new e mail platform....

Community Star

@ancientbird In the list view of TalkTalk Mail you'll see the friendly name. But the email address is shown on the detail view. If in any doubt select View Source from the detail view actions menu.

 

@valleysue Compose a new message to a new contact and the To box will show the email address in full. As you're typing you will be offered existing contact addresses from the address book to select as required.  More help is available in the Community Email forum.

Team Player

Since the new TalkTalk email layout I can hover the cursor over the name and see the full email address, hence I can now identify unwanted emails, thank you.

Community Star

Hi @ancientbird well spotted. Yes, full email address displayed as 'hover-over title text' in a pop-up box in TalkTalk Mail's list view.