Would it not have been an idea to have first contacted and gained customers consent to receive an upgraded Standard TV Box model.
I was pleasantly surprised to receive an email saying that a new upgraded Standard TV Box was already on its way. This did not have the record facility (which is the only function I really use my existing box for) so do not see this as an upgrade, however as it had already been dispatched I could not stop delivery. I now have the choice of running 2 machines, upgrading to a new recordable model, returning or putting one (or both) in landfill, all at cost to TalkTalk and the environment.
Looking at the many community posts on this subject I am not alone. Had customers been contacted first with the available options think of the resource and environmental savings TalkTalk could have saved themselves and the planet.