TalkTalk Engineers are taught to turn up on time on the day stated

[simonsimon1]

This has been my wasted day.
(And yes this is the report I posted on TrustPilot)
.
Never use an internet provider call talk talk
they have the talk but they don't have the walk.
Supposed to be here between eight and one
with a promise not to be here long, and soon be done.
They were to be the new broadband provider
i might as well employed a water diviner.
Waited all morning and afternoon
I rang the provider and spoke to a baffooon.
Told her I was still waiting for the engineer,
"please hold sir while I check, be of good cheer".
After a while, she got back to me to say,
that she couldn't help as the service wasn't yet in play.
So I began again to explain I had waited all day,
and the engineer had gone astray.
Sorry can't help you, you need the service department
that's in a separate compartment.
Please hold and I will put you through
as I listen to green sleeves what else can you do.
I explained once again what my problem was
she said she would have a quick word with the boss.
The answer from them was no contact was made
with the engineer or his aide,
they would check the logs when the vans returned
to find out why my installation was spurned.
We will rebook the appointment what do you say
to waiting and wasting another day,
and if you have time would you be a sport
go to TrustPilot and leave a good report.
Wasted all day and I earned no pay
and nobody's told me a time or a day
when they can supply and internet service
only that there terrible sorry for the disservice.
© Simon Russell
All Rights Reserved
Talk Talk.

[ufo_EX84HB_1]

Worst customer service going, this happened to me last year

[hosay299]

@simonsimon1 for help on ur issue post in the help side Help with your TalkTalk service - TalkTalk Community and in the area u need help and oce can reply with in a few days

[Luapchef]

had the same yesterday no show no care no call talktalk "open reach" engineer should have expected it though from reading the comments, oh well now they have broken the contract just wondering how there going to get the hub and tv box back regards Paul

[ferguson]

@Luapchef If you explain what the issue is in the help section then we can look into this for you. Openreach engineer appointments have been severely disrupted by the pandemic.

[Luapchef]

as you know the book 5 hour slots to come to your property to install your new broadband and tv, if they cannot make it for some reason a simple call would be nice so your not waiting in vain i think thats reasonable customer service 

[ferguson]

Yes, but posting in the Ideas section isn't going to get you anywhere. The Idea is obviously there, it doesn't always work. That's why we have a help section. 

[Luapchef]

would be a good idea though, good customer service and being polite to customers 

[ferguson]

That's not really an "idea" is it, we could go back and forth and waste our time, Or you can start a topic and we can start to help.