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TalkTalk to stop adding out off Contract Charges

Submitted by MrsSparks 26-05-2020 | 1 Comment

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TalkTalk to be more respectful to its customers, especially in this emergency lockdown Covid-19 Plandemic.

TalkTalk has been taking advantage of this situation and adding extra out of Contract charges to all its customers. Knowing that its customers have no proper means of comeback and are unable to contact TalkTalk's no existent Public Relations,  in order, to stop this active the computer says no! Fraud. TalkTalk are able to help themselves to their customers banks accounts, but is not just TalkTalk. That are all at it.

We are halfway through a £23.50 a month Talk and Phone deal. We unplugged the the phone part of the Contract 6 months ago and yet are still receiving out off Contract charges for a phone that was unplugged. That is apart from the issue that TalkTalk gives it customers £19.00 credit for that aspect. Surely TalkTalk can see we are not using the phone aspect of our Contract and are adding charges anyway, because they have the Law (Corpus Jurus) on their side.

TalkTalk is causing all its customers undue extra,  stress with these fraudulent charges to all its Customes.

TalkTalk needs to be more aware as to the Rights of its Customes and stop this computer says no fraud, arrangements that have with the Customes Personal Bank Accounts.

 

C.c OfCom

 

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TalkTalk to stop adding out off Contract Charges

TalkTalk to be more respectful to its customers, especially in this emergency lockdown Covid-19 Plandemic.

TalkTalk has been taking advantage of this situation and adding extra out of Contract charges to all its customers. Knowing that its customers have no proper means of comeback and are unable to contact TalkTalk's no existent Public Relations,  in order, to stop this active the computer says no! Fraud. TalkTalk are able to help themselves to their customers banks accounts, but is not just TalkTalk. That are all at it.

We are halfway through a £23.50 a month Talk and Phone deal. We unplugged the the phone part of the Contract 6 months ago and yet are still receiving out off Contract charges for a phone that was unplugged. That is apart from the issue that TalkTalk gives it customers £19.00 credit for that aspect. Surely TalkTalk can see we are not using the phone aspect of our Contract and are adding charges anyway, because they have the Law (Corpus Jurus) on their side.

TalkTalk is causing all its customers undue extra,  stress with these fraudulent charges to all its Customes.

TalkTalk needs to be more aware as to the Rights of its Customes and stop this computer says no fraud, arrangements that have with the Customes Personal Bank Accounts.

 

C.c OfCom

 

What do you think?
1 Comment
Philosopher

@MrsSparks hi i am trying to work out fully what the charge u are saying but can not for help on this please post in the help side and we and staff can help u out

 

if u can post u issue in ur own topic on this page here

 

we can help help u out and see what is going on and if u can post what the extra charge is so we know what ur are talking about then we can help with a answer

 

this side of the site is none help.

 

As reporting it to ofcom with out 1st raising the issue with t/t and letting t/t have some time to look and see what is going on u will find not the right way to go and ofcom may have a long wait due to short staffed

 

if u can finish of ur profile so when the staff get to ur topic on that side they can help u out.

 

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

 

A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time,(excluding weekends & limited cover on Bank Holidays).  The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

please do not post any personal info on here as full public