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Talktalk should extend free calls beyond 99 minutes

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03-04-2020 | 1 Comment

Status: Not Right Now

Due to the current pandemic, I think Talktalk should offer calls to certain organisations free as these aren't social calls and the waiting times can be more than 3 hours in some places, e.g.

1) Calls to supermarkets

2) Calls to GPs and hospitals or other health care orgn

3) Calls to pharmacies for medication checks

4) Calls to airlines to check on cancelled flights or re-routing.

Get more ideas related to: Billing Phone

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Talktalk should extend free calls beyond 99 minutes

Due to the current pandemic, I think Talktalk should offer calls to certain organisations free as these aren't social calls and the waiting times can be more than 3 hours in some places, e.g.

1) Calls to supermarkets

2) Calls to GPs and hospitals or other health care orgn

3) Calls to pharmacies for medication checks

4) Calls to airlines to check on cancelled flights or re-routing.

What do you think?
1 Comment
Community Team - TT Staff
Status changed to: Not Right Now

Hi wildfiejc,

 

I'm really sorry about the delay. We are always looking at ways to improve customer experience but I don't think this is so much of an issue now, but thanks for your suggestion 

 

Chris