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Tech Support

Submitted by Techiedude 25-02-2019 | 2 Comments

Status: Unable to Deliver

Apparently so i have been informed Talktalk tech support dont have access to a command prompt, probably one of the most useful tools in a techie's toolbox my suggestion is to allow them access

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Tech Support

Status: Unable to Deliver Submitted by Techiedude on ‎25-02-2019 06:27 PM
2 Comments (2 New)

Apparently so i have been informed Talktalk tech support dont have access to a command prompt, probably one of the most useful tools in a techie's toolbox my suggestion is to allow them access

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2 Comments
OCE_Michelle
Community Team
‎06-03-2019 08:30 AM
‎06-03-2019 08:30 AM
Status changed to: Unable to Deliver

@Techiedude Thanks for the suggestion. As far as I'm aware there is no requirement for our Tech support team to use this and I can't think of a specific reason why they would need this.

jryan94
jryan94
First Timer
‎03-05-2019 09:00 PM
‎03-05-2019 09:00 PM

I would rather my talktalk customer service have no access to command prompt, no customer service agent should be able to run commands and execute commands via commandline/terminal. This would give them extreme power over a system, over and above their daily duties, and could represent a security risk. What if the agent begins launching commands to counter group policy etc? 

 

Generally, they should be on a limited user account (non-admin) with limited internet access, and a hardened / locked down system, with access to their CS application. 

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